I love all my jewelry from here. Everyone is helpful and nice :)
They are extremely helpful over the phone but once you walk in to the store and you're wearing "mommy" clothes or have your young children with you they completely ignore you. Only after you demand attention and then they see your accounts with them and the money you have they treat you nice. (And for some reason I can't log in under my name for google
My experience was terrible.. I bought 3 rings and a necklace from them and they all broke within a year so I took them back to see if they would fix them they told me I would have to pay the rings alone cost one 200 dollars and I had to pay for repairs I only had them for under a yr.. I will not buy jewelry from Kays again...
Unfortunately I have had a horrible experience. I will not be buying any more jewelry from Kays. I had a bought a single ring and at the time had the knowledge that if I wanted I could get custom work done to make it a bridal set. This is where the frustration has started. It has been a back and forth game of receiving the ring back only for something else to be wrong with it or it not fitting the engagement ring altogether. Each time has been a wasted trip, and the latest fiasco is the off-site repair (if you can call it that) place decided to solder the rings together; which was not something i even requested. The quality of work for the money is beyond dis satisfactory. I am a completely unsatisfied customer and on top of everything they possibly have ruined my wedding ring.
They never answer the phone. I had an order that was suppose to come in on Sept. 23rd. I called several times to confirm that my order had arrived but no answer. I go to the store on the 24th and it hasn't arrived. The sales girl told me to call next time before going by to make sure the order was there. Great idea! Still no answer!
Kay Jewelers Outlet is a US Jewelry Store based in Katy, Texas. Kay Jewelers Outlet is located at 5000 Katy Mills Cir Suite 220, Katy, TX 77494, USA.
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