Super nice store, very clean and great service! Chad was knowledgeable and worked with us until we found the right fit! We bought the Tempur-Cloud Luxe, and with the Black Friday discount we even got some accessories.
The worst customer experience I've ever had, coupled with the typical mattress store tricks. They claim to price match, but change the model names slightly so when you show them that Macy's has the same bed for less they don't honor that. I highly recommend going somewhere else, like Macy's, Costco, or any other store that does not make money solely off mattress sales.
I did buy a S&F from these guys, but they delivered it by sandwiching it in half and ended up leaving a permanent crease in the bed. The manager told me if I didn't want it bent, I should have requested that before they delivered it. While I couldn't return the mattress, I did pay the $200 "guarantee" to switch to a new bed, and requested the don't bend it. It took them 5 weeks *after I paid and called 6 times with no real response.* Buyer beware. Lousy management. The staff quickly changes as employees quit, they are rude and unresponsive one you buy a mattress, and there are better deals elsewhere.
I came here to look for the perfect mattress and I didn't leave disappointed. I was promptly greeted by Alex. He was very helpful and patient. I found the prices to be fair and they will price match if you find something for cheaper. It was an all around great experience.
Please look at how many reviews the other "reviewers" have posted! Almost every one of them have posted only 1 review. That is strange.
Thank you for helping Harvey flood victims with your great prices on mattresses and pillows!! Best customer service and mattress store in Katy!!
We arrived at Mattress One unsure of what we wanted, other than a soft mattress. Thanks to Chad, we were well informed in order to make a decision. He provided excellent customer service and even went the extra mile. We will return to Mattress One for future purchases.
Mattress 1 One is a US Lodging based in Katy, Texas. Mattress 1 One is located at 2750 FM 1463 #180, Katy, TX 77450, USA.
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