As a paying customer, I like to think that I am important when I visit a business establishment. Unfortunately, today when I visited this Pilgrim Cleaners, the representative was so busy talking on the phone that she couldn’t have cared less that I was there. It is not that she didn’t provide the appropriate services but that she was more interested in the person on the phone rather than her customer. Maybe this is the new business model and other people accept it as normal but I still think the environment should be “the customer comes first”.
Be warned that this place is twice as expensive as other places. I took 5 garments, 2 pants and 3 shirts in to be dry cleaned. I know it cost more than laundering, but they charged $5 per garment. Then when I got home, they had really large safety pins stuck through the color of the shirts. I have a brand new shirt that I put on this morning and it has a small tear in the collar. My pants were put in the bag and folded in a manner that put a huge "crease", aka wrinkle, in it. I had to run an iron over them again this morning before I put them on. I went there because I live close by, but I will not be going back.
Do NOT take your clothing items here. They "lost" a comforter that I took in for dry cleaning. I was never able to contact anyone from the corporate office and was never able to resolve this with the employees at the store. BAD business.
Pilgrim Cleaners is a US Laundry based in Katy, Texas. Pilgrim Cleaners is located at 2750 FM 1463, Katy, TX 77494, USA.
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